{"id":1024,"date":"2025-03-13T13:12:27","date_gmt":"2025-03-13T13:12:27","guid":{"rendered":"http:\/\/47.239.250.178\/?page_id=1024"},"modified":"2025-04-21T09:10:43","modified_gmt":"2025-04-21T09:10:43","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dragon-era.com\/pt\/faqs\/","title":{"rendered":"FAQS"},"content":{"rendered":"<section class=\"section\" id=\"section_937403686\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-860434861\">\n\n\n\t<div id=\"col-658252719\" class=\"col medium-10 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<h1>FAQ<\/h1>\n<p>Se precisar de ajuda, consulte as perguntas frequentes abaixo para obter poss\u00edveis respostas<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-658252719 > .col-inner {\n  margin: 0px 0px -40px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1233722964\">\n\n\n\t<div id=\"col-2013116883\" class=\"col medium-12 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-1630341967\">\n\n\n\t<div id=\"col-799244104\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/returns-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/returns-icon-flatelements.png 256w, https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/returns-icon-flatelements-12x12.png 12w, https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/returns-icon-flatelements-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Encomendar<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-476378601\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1103691520\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1103691520-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-minimum-order-quantity-(moq)-for-your-golf-carts?-can-smaller-orders-be-accepted?\" aria-expanded=\"false\" aria-controls=\"accordion-1103691520-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 a quantidade m\u00ednima de encomenda (MOQ) para os vossos carrinhos de golfe? Podem ser aceites encomendas mais pequenas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1103691520-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1103691520-label\" >\n\t\t\t\n\n<p>A nossa quantidade m\u00ednima de encomenda padr\u00e3o \u00e9 de 2 unidades. No entanto, compreendemos que os clientes possam necessitar inicialmente de pequenas encomendas de amostras. Por favor, contacte a nossa equipa de vendas e avaliaremos o seu pedido com base nas circunst\u00e2ncias espec\u00edficas e faremos o nosso melhor para satisfazer as suas necessidades. Teremos em conta o valor total da encomenda, o potencial de coopera\u00e7\u00e3o a longo prazo e outros factores.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4155200141\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4155200141-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-customize-the-golf-cart&#039;s-color,-seat-material,-logo,-etc.?-what-are-the-customization-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-4155200141-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Posso personalizar a cor do carrinho de golfe, o material do assento, o log\u00f3tipo, etc.? Quais s\u00e3o os custos de personaliza\u00e7\u00e3o?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4155200141-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4155200141-label\" >\n\t\t\t\n\n<p>Oferecemos servi\u00e7os de personaliza\u00e7\u00e3o alargados. Pode escolher a cor, o material do assento, o tipo de pneu, adicionar o seu log\u00f3tipo e muito mais. Indique os seus requisitos espec\u00edficos de personaliza\u00e7\u00e3o e os nossos engenheiros avaliar\u00e3o a viabilidade e fornecer\u00e3o um plano de personaliza\u00e7\u00e3o e um or\u00e7amento detalhados. Os custos de personaliza\u00e7\u00e3o dependem da complexidade da personaliza\u00e7\u00e3o e dos materiais necess\u00e1rios.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1651227545\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1651227545-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-it-take-to-start-production-after-order-confirmation?-what-is-the-production-cycle-time?\" aria-expanded=\"false\" aria-controls=\"accordion-1651227545-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quanto tempo \u00e9 necess\u00e1rio para iniciar a produ\u00e7\u00e3o ap\u00f3s a confirma\u00e7\u00e3o da encomenda? Qual \u00e9 o tempo do ciclo de produ\u00e7\u00e3o?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1651227545-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1651227545-label\" >\n\t\t\t\n\n<p>\u00a0Ap\u00f3s a confirma\u00e7\u00e3o da encomenda (rece\u00e7\u00e3o do adiantamento e confirma\u00e7\u00e3o de todos os detalhes de personaliza\u00e7\u00e3o), iniciamos normalmente a produ\u00e7\u00e3o no prazo de 7 dias \u00fateis. O ciclo de produ\u00e7\u00e3o para modelos padr\u00e3o \u00e9 de aproximadamente 7-15 dias. O ciclo de produ\u00e7\u00e3o dos modelos personalizados varia consoante a complexidade da personaliza\u00e7\u00e3o. Fornecer-lhe-emos actualiza\u00e7\u00f5es regulares sobre o progresso da produ\u00e7\u00e3o.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n<div class=\"row row-collapse\"  id=\"row-903473118\">\n\n\n\t<div id=\"col-175814887\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/payment-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/payment-icon-flatelements.png 256w, https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/payment-icon-flatelements-12x12.png 12w, https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/payment-icon-flatelements-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Pagamento<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-271780668\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-595816829\" class=\"accordion-item\">\n\t\t<a id=\"accordion-595816829-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-595816829-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os m\u00e9todos de pagamento aceites?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-595816829-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-595816829-label\" >\n\t\t\t\n\n<p>\u00a0Aceitamos os seguintes m\u00e9todos de pagamento: Transfer\u00eancia Telegr\u00e1fica (T\/T), Carta de Cr\u00e9dito (L\/C). Outros m\u00e9todos de pagamento podem ser discutidos com a nossa equipa de vendas.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3259111175\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3259111175-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-payment-process?-what-percentage-of-the-down-payment-is-required?\" aria-expanded=\"false\" aria-controls=\"accordion-3259111175-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 o processo de pagamento? Que percentagem de entrada \u00e9 necess\u00e1ria?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3259111175-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3259111175-label\" >\n\t\t\t\n\n<p>O nosso processo de pagamento padr\u00e3o \u00e9: 70% pagamento inicial aquando da assinatura do contrato, 30% pagamento ap\u00f3s a produ\u00e7\u00e3o estar conclu\u00edda, e o saldo restante pago antes do envio. As percentagens de pagamento espec\u00edficas podem ser negociadas com base no valor da encomenda e na rela\u00e7\u00e3o comercial.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"margin-top:3em;margin-bottom:3em;max-width:100%;background-color:rgb(9, 14, 29);\"><\/div>\n\n\t<div id=\"gap-721154743\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-721154743 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-collapse\"  id=\"row-1819227189\">\n\n\n\t<div id=\"col-1406359717\" class=\"col medium-12 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 30px 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"256\" height=\"256\" src=\"https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/shipping-icon-flatelements.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/shipping-icon-flatelements.png 256w, https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/shipping-icon-flatelements-12x12.png 12w, https:\/\/dragon-era.com\/wp-content\/uploads\/2025\/03\/shipping-icon-flatelements-100x100.png 100w\" sizes=\"auto, (max-width: 256px) 100vw, 256px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<h3>Entrega<\/h3>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1163657185\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3241667824\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3241667824-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-your-delivery-methods?-who-is-responsible-for-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-3241667824-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o os vossos m\u00e9todos de entrega? Quem \u00e9 respons\u00e1vel pelos custos de envio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3241667824-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3241667824-label\" >\n\t\t\t\n\n<p>Oferecemos v\u00e1rios m\u00e9todos de entrega, incluindo: EXW (Ex Works), FOB (Free On Board), CIF (Cost, Insurance, and Freight), DDP (Delivered Duty Paid), etc. A responsabilidade pelos custos de transporte depende das condi\u00e7\u00f5es comerciais espec\u00edficas. Normalmente, nos termos FOB e CIF, o comprador \u00e9 respons\u00e1vel pelos custos de envio; nos termos DDP, n\u00f3s somos respons\u00e1veis pelos custos de envio.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-91585436\" class=\"accordion-item\">\n\t\t<a id=\"accordion-91585436-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-delivery-time?-how-do-you-ensure-safety-during-transportation?\" aria-expanded=\"false\" aria-controls=\"accordion-91585436-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qual \u00e9 o prazo de entrega? Como \u00e9 que garantem a seguran\u00e7a durante o transporte?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-91585436-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-91585436-label\" >\n\t\t\t\n\n<p>O prazo de entrega depende do m\u00e9todo de envio e do destino que escolher. O transporte mar\u00edtimo demora normalmente [N\u00famero] dias e o transporte a\u00e9reo demora [N\u00famero] dias. Utilizamos materiais de embalagem profissionais e medidas de refor\u00e7o para garantir que os carrinhos de golfe s\u00e3o seguros e n\u00e3o est\u00e3o danificados durante o transporte. Tamb\u00e9m adquirimos um seguro de transporte para cobrir eventuais acidentes.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-885219137\" class=\"accordion-item\">\n\t\t<a id=\"accordion-885219137-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-i-find-any-damage-or-missing-items-upon-receiving-the-goods?\" aria-expanded=\"false\" aria-controls=\"accordion-885219137-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que devo fazer se encontrar danos ou artigos em falta ap\u00f3s a rece\u00e7\u00e3o da mercadoria?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-885219137-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-885219137-label\" >\n\t\t\t\n\n<p>Se encontrar algum dano ou itens em falta ao receber a mercadoria, tire fotos ou fa\u00e7a v\u00eddeos imediatamente e contacte a nossa equipa de servi\u00e7o p\u00f3s-venda imediatamente. Trataremos do assunto o mais rapidamente poss\u00edvel, incluindo a assist\u00eancia na apresenta\u00e7\u00e3o de uma reclama\u00e7\u00e3o junto da empresa de transporte, a reemiss\u00e3o de pe\u00e7as danificadas ou em falta, etc. Faremos o nosso melhor para proteger os seus direitos.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row align-center\"  id=\"row-1041778144\">\n\n\n\t<div id=\"col-203873733\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h3>Ainda tem alguma pergunta?<\/h3>\n<p>Para mais informa\u00e7\u00f5es, contacte-nos.<\/p>\n<a href=\"#register-now\" class=\"button primary\"  >\n\t\t<span>Entrar em contacto<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\n<style>\n#row-1041778144 > .col > .col-inner {\n  padding: 40px 20px 40px 20px;\n  background-color: rgb(244, 244, 244);\n}\n@media (min-width:550px) {\n  #row-1041778144 > .col > .col-inner {\n    padding: 40px 40px 40px 40px;\n  }\n}\n<\/style>\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_937403686 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1024","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/pages\/1024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/comments?post=1024"}],"version-history":[{"count":1,"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/pages\/1024\/revisions"}],"predecessor-version":[{"id":1747,"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/pages\/1024\/revisions\/1747"}],"wp:attachment":[{"href":"https:\/\/dragon-era.com\/pt\/wp-json\/wp\/v2\/media?parent=1024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}